Shipping policy
1. Shipping Regions We offer worldwide shipping services. Shipping times and rates may vary depending on the destination country.
2. Shipping Time Shipping will commence within 1 business day after the order is placed. Delivery times may vary from 7 to 21 business days depending on the destination country.
3. Shipping Fees Shipping fees may vary depending on the country and order amount. The exact shipping fee will be calculated at checkout.
4. Order Processing Time All orders are processed within 1 business day. A shipping confirmation email will be sent once the order has been processed.
5. Taxes and Duties Taxes and duties for international shipments are the responsibility of the customer. Please contact your local customs office for more information.
6. Shipping Tracking All shipments come with a tracking number. A shipping confirmation email with the tracking number will be sent once the order has been shipped. You can use the tracking information to monitor the delivery status in real-time.
7. Shipping Issues If you encounter any issues with your shipment, please contact our customer service team at support@skokoglobal.com. We will assist you in resolving the issue as quickly as possible.
8. Returns and Exchanges For information on returns and exchanges related to our shipping policy, please refer to our separate Returns and Exchanges Policy.
9. Contact Information For additional inquiries, please contact our customer service team at support@skokoglobal.com.
10. Shipping Restrictions Some countries or regions may have shipping restrictions. Please contact our customer service team to check the availability of shipping to your location.
11. Shipping Delays Unforeseen circumstances such as natural disasters, customs delays, or pandemics may cause shipping delays. In such cases, we will notify you as soon as possible.
12. Address Changes If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. Address changes may not be possible once the order has been processed.
13. Failed Delivery Handling If the recipient is unavailable or the address is incorrect, resulting in a failed delivery, additional shipping charges may apply for returned packages.
14. Order Cancellations If you wish to cancel your order, please contact our customer service team as soon as possible. Orders that have already been processed may not be eligible for cancellation.
15. Insurance For high-value items, we recommend purchasing additional insurance. Please contact our customer service team for more details.